http://handle.tamu.edu/1969.1/1648 Papers and other research self-archived by Gary Ives. http://handle.tamu.edu/1969.1/6339 Analysis of a Proposal for a Full Swap of Wilson Databases for EBSCOhost Databases Ives, Gary Submitted for publication in The Serials Librarian http://handle.tamu.edu/1969.1/6121 University Library Satisfaction With Publisher and Subscription Agent Services: A Report from the Results of the Swamp Fox Survey Ives, Gary Anderson, Rick Emery, Jill At recent conference programs, publishers have challenged the value which subscription agents bring to the information chain, while librarians have asserted the indispensability of services which only subscription agents can provide. At last year’s Charleston Conference, the authors met at the conference hotel’s Swamp Fox Restaurant and developed a survey designed to measure library satisfaction with services provided by publishers and by subscription agents. This presentation focuses on responses from librarians working at university libraries who serve as liaisons to both publishers and subscription agents, on questions addressing nine key areas of service satisfaction. http://handle.tamu.edu/1969.1/1651 Elsevier Backfile Title List Master File Ives, Gary